He told me to never do any software updates, and did not provide any reasons. I asked him how to restart and he says I have to press alt+R+start button. Every time this happens I have to take this to a computer expert in my office, he does some magic and it starts. Later, whenever I do a software update, my laptop crashes and wont start. (2) Laptop crashes during software updates and wont start: Only the first software update from Yosemite (to something) went smoothly. Lately, even when I re-start once, there is no sound and I have to re-start again (resulting in 2 re-starts), which is annoying. Every time this happens, I have to re-start the laptop and then the sound is fine. This happens when I close the laptop flap and open it. (1) No sound after sleep: Whenever I open my laptop after it goes into sleep, there is no volume. But after I did a software update (I think) i have experienced 2 main issues: My Macbook air (2014 model) came with Yosemite.
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